Privacy Policy

1. Introduction

Welcome to the VeryPC Driver Finder web application (“we,” “us,” or “our”).

This customer-facing service allows you to search and download documents and submit support tickets.

We respect your privacy and explain here what information we collect, how we use it, and your rights.

2. Information We Collect

2.1. Information You Provide

• Support Tickets: When you submit a ticket, we collect your name, email address, device metadata for the serial you are logging a ticket for, and the content of your support request.

2.2. Automatically Collected Information

• Usage Data: Your IP address, browser type and download activity to help us identify errors and understand and improve the service.
• Session Cookies: Temporary cookies to maintain a search session and support-ticket workflow. These expire when you close your browser.

3. Cookies and Tracking Technologies

We use a cookie consent popup to inform you about our use of cookies. Essential cookies are required for session management, and we use Google Analytics for usage statistics. No advertising cookies are used. You can manage your cookie preferences through the popup or your browser settings; disabling essential cookies may affect search and download functionality.

4. How We Use Your Information

• Service Delivery: To power document search and downloads and to process your support tickets.
• Communications: To respond to your support inquiries.
• Improvement: To analyze usage patterns and improve performance and reliability.
• Security: To detect and prevent abuse or unauthorized access.

5. Sharing and Disclosure

• Service Providers: Third-party vendors who help us host, operate, and maintain the DMS platform (e.g., hosting, analytics). They are bound by confidentiality obligations.
• Legal Requirements: When required by law, to comply with legal process, or to protect rights and safety.
• With Your Consent: Any other sharing will occur only with your explicit permission.

6. Data Retention

We retain support-ticket data for as long as needed to resolve your issue and for a reasonable period afterward for record-keeping and compliance.

Automatically collected usage data and session cookies are kept only as long as necessary and then deleted.

7. Data Security

We implement standard safeguards including:

• Encryption in transit (TLS).
• Access controls and secure hosting environments.
• Regular monitoring and security assessments.

No system is completely secure—please use strong passwords where applicable and report any suspected issues immediately.

8. Your Rights

You may:

• Request access to or correction of your support-ticket information.
• Request deletion of your personal data, where applicable.
• Lodge a complaint with a supervisory authority if you believe we have violated your rights.

To exercise these rights, contact us using the details below.

9. Children’s Privacy

This service is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us to have it removed.

10. Changes to This Privacy Policy

We may update this policy occasionally. We will post the updated date at the top and notify you of significant changes via in-app notice. Continued use after changes constitutes acceptance.

11. Contact Us

For questions or requests regarding this policy, please contact:

VeryPC Data Team
Email: datateam@very-pc.co.uk
Address: VeryPC Ltd, Unit 4 - 7 Parkwood Business Park, Parkwood Road, Sheffield, S3 8AL, UK
tel: 0114 321 8609